Common Questions

WHAT TIME ARE YOU OPEN?

Our FREEPHONE telephone number (0800 088 2943) is open Monday - Friday 8:30am - 6:30pm & Saturday 10am - 4:30pm. So please, do not hesitate to contact for general customer support, or to book a repair.

Our engineers typically work between the hours of 8:00am – 6:00pm. This may differ on weekends or bank holidays.

IF I CALL, WILL YOU HELP ME?

When contacting our FREEPHONE telephone number on 0800 088 2943, you will be fortunate enough to speak with one of our welcoming customer service team. Unfortunately, they are not highly trained appliance engineers, but are highly trained in customer services – so will promptly be able to assist you in having your repair booked as efficiently as possible. Part of their customer service training, though – is general technical support. So when necessary, can provide you with this.

CAN I CANCEL A BOOKED APPOINTMENT?

You are within your rights to cancel a booked appointment without fee by notifying us at least 48 hours before the scheduled call out date and you will receive a full refund of all monies paid within 14 days of date of notifying our team of the cancellation. 

HOW CAN I MAKE COMPLAINt?

We hope that you will be more than pleased with the service that we have provided you. But, if we have not been able to provide you with a service that you were expecting, and have failed to meet your expectations of Repair And Assure – we want to hear about it!

You can let us know of any complaints that you have by writing to our head office at: Repair and Assure Limited, 18 King William Street, London, England, EC4N 7BP.

YOU CAN ALSO EMAIL US AT: 

support@repairandassure.com or contacting our customer service team on our FREEPHONE telephone number 0800 088 2943.

We value our customers

All customer feedback is important to us, as, here at Repair And Assure, we pride ourselves on offering the best customer service possible. And, if you have raised a complaint, we promise to have it resolved as quickly as possible. And be assure that all feedback, positive and negative will be used to improve our customer service for future customers.

 

FREEPHONE

0800 088 2943

Can't find the answer to your question?

Then rest assured our friendly customer care team are a call away or you can use our easy to use online question form.